FutMarket Return Policy
Last updated: March 2026
Overview
FutMarket is a peer-to-peer marketplace connecting buyers and sellers of football gear. Because all items are sold directly between users, all sales are final by default. However, FutMarket steps in to protect buyers in specific circumstances outlined below.
When Returns Are Accepted
Returns are only accepted in the following situations:
1. Item Not As Described
The item received is materially different from the listing — wrong size, wrong colorway, wrong condition, or missing details disclosed in the listing description.
2. Item Arrives Damaged
The item arrives damaged due to improper packaging by the seller. Damage caused during transit must be supported with photos taken at time of delivery.
3. Wrong Item Received
The seller sent a different item than what was purchased.
4. Counterfeit Item
The item is confirmed to be fake, replica, or unauthorized merchandise. See our Counterfeit Policy for full details.
When Returns Are Not Accepted
FutMarket does not accept returns for:
- Buyer's remorse or change of mind
- Incorrect size selected by the buyer
- Items accurately described in the listing that the buyer is unhappy with upon receipt
- Delayed delivery due to shipping carrier
- Items damaged after delivery
How to Request a Return
- Open a dispute through your FutMarket account within 48 hours of confirmed delivery
- Upload clear photos of the item received alongside the original listing
- FutMarket reviews the case within 5 business days
- If approved, you'll receive a prepaid return label via email
- Ship the item back within 5 days of receiving the return label
- Refund is issued within 3 business days of FutMarket receiving and inspecting the returned item
Refunds
Approved refunds are issued to the original payment method. Refund amounts include:
- Full item purchase price
- Original shipping cost paid by buyer
Refunds do not include:
- Authentication fee if item passed authentication
- Any promotional discounts already applied
Seller Responsibilities
Sellers are responsible for:
- Accurately describing item condition, size, and any defects in the listing
- Packaging items securely to prevent transit damage
- Shipping within the stated timeframe
Sellers who receive valid return claims will have the refund amount deducted from their pending payout. Repeated return claims will result in account review and potential suspension.
Counterfeit Items
If a returned item is confirmed counterfeit:
- Buyer receives a full refund immediately
- Buyer is not required to return the item
- Seller is permanently banned from FutMarket
- Pending seller payouts are held pending investigation
Authentication & Return Protection
Items purchased with FutMarket Authentication are covered by an additional layer of protection. If an authenticated item is later found to be not as described, FutMarket covers the return cost in full and the seller bears full liability.
Contact
To open a dispute or ask about a return, contact FutMarket support through your account dashboard.
FutMarket reserves the right to make the final decision on all return and dispute cases. This policy applies to all transactions conducted on the FutMarket platform.